Sunset of motivation

The beautiful sunset of Marinduque by CC Lozano

The morning alarm, be it your watch, phone, or the neighbor’s rooster crowing loudly in anticipation of sunrise, seems to be your first motivation of the day. Albeit annoying, while you can snooze it, not the rooster, and get a few more minutes of sleep, the next more incessant alarm will be like a commanding sound that will have you getting up quickly. But even when you’ve gotten enough sleep, how many times have you struggled to shake that feeling of sluggishness. And as soon as you rush out of bed, you stop and think about how your day will end even when it hasn’t started yet. Overwhelmed by the sunset versus the sunrise, we just can’t help but worry about how our normal lives have forever changed and continue to be disrupted because of the pandemic.

If waking up every day is starting to feel like a chore, don’t worry you’re not alone. It’s been over a year of lockdown which made it difficult for pretty much everyone, as we’re forced to stay home without seeing most of our friends and relatives, with social media and video calls not making the reality of distance less stressful at all.

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The daily huddle versus the pandemic

MRT ride during the pandemic by CC Lozano

Grateful to have landed a job last year after months of search in the midst of the global pandemic and I have since been working full time. By that, I mean physically going to and fro my office on weekdays as the work-from-home arrangement is not a viable and practicable option in the new company I’m working with. With prior experience working remotely, albeit a short stint, I thought remote work wasn’t for me having spent most of my career on business operations or “where the action is” and well, I was actually missing the usual face-to-face work routine or what I call the daily huddle.

So yes, while everyone seems to want to work at home, I went versus the new normal and have been braving the daily drive or commute to work while still under the pandemic. All’s well so far but that’s not to say there weren’t any hiccups. And especially now that we’ve been struggling for over a year now and have yet to recover from the recurring quarantines, with the new COVID-19 variants crossing borders, delays in vaccine availability and inoculation, and the soaring numbers in new cases. You’re crazy to want to go outside!

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Honesty is the best teleselling policy

The office in black in white by CC Lozano

When your work involves any type of “selling” and in my case, it’s done mostly over the phone, every day seems to be an unending race for bigger numbers. And the challenging task of delivering these numbers are of course carried on by front-liners, guided by operations managers and team leaders with the focused mission of making sure precious calling hours on a shift are spent productively, with agents skillfully using voice, spiels, and attitude, to ensure that the day’s output stays on target.

While the combination of a pleasing voice, engaging spiels, and a positive work attitude help in building confidence, honesty, or transparency in teleselling proves to be a very important strategy in not only bringing in the sales but in making sure you engage in transactions that are intended to provide value to customers and from which the company will be able to grow its business. While most would engage in schemes to win the numbers game, the versus mentality tells us to do otherwise.

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Be the better person

Angels in a fountain by CC Lozano

Not sure who authored this short quote: “Be the better person.” I’ve been hearing this line from my wife and have been using it since in almost all difficult situations I get myself in. You would think it’s part of a checklist of sorts from a self-help book but actually, it’s not. People usually react negatively to certain situations and this 4-word quote can be a helpful reminder to tackle situations differently. You’d think this quote encourages your superiority complex or that you’re a far, better person than say a co-worker, well it doesn’t.

It’s easy to get caught up in being the one trying to please everyone else. But being the better person starts with treating others with genuine kindness. It means to allow yourself to have more time to think about the opportunity to turn things around and work on better outcomes from even the most confrontational situations.

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