1/4 of 2018

For a good quarter of the year, I busied myself with mostly offline activities, even took a quick experimental sabbatical of sorts from social media. Thus, it took a while to get back to writing on this seemingly stale, abandoned blog. It’s easy to point to work as the usual suspect but not exactly, though it’s been as challenging (read: stressful) as ever, what with the changing tides in business, I actually have this renewed determination to make things happen, create and recreate the new and old, pursue better if not best outcomes, be the teacher and learner given the opportunity, not only professionally, most importantly for my own person.

It was this decluttering project that got me somewhat always weirdly excited, restless even. While I was slowly giving up some of my treasured possessions, starting with spare and unused gadgets, collectible toys and lately the pricey sneakers (thanks to carousell) I somehow regained this appreciation of only having a few, basic but important stuff, and pay attention to things that matter most. This means more time and energy spent for my well being, ultimately equating to more treasured moments with family and friends. And as if addicted to shopping, though the exact opposite, I no longer buy “want” things as I am now buying more “need” things and was always on the look out for the next extra or unused stuff that I can either sell or donate or pass on to relatives.

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The good morning mentality 

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Please don’t think me rude if I greet you “good morning” even in the afternoon or evening, or at the wrong hour of the day. Not that I have lost the sense of time, but it’s something I picked up from a college friend, a successful real estate broker, whose charisma shines with her infectious laughter and cheerful chatter. When we got together for a video workshop and interview one late afternoon, she started with a “good morning” opening spiel. And as if she knew she’ll be corrected, continued on by saying “it’s because I begin and end my day like it’s always a good morning.”

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Are you a quitter in seat?

A photo posted by Carl C. Lozano (@cclozano) on

“Quitting in seat” is the more popular use, referring to an employee who decides to stay with a company but is no longer engaged or is just doing enough to keep the job. You may have dealt with one, but quitters in seat are not necessarily problematic employees who fail miserably at the tasks they’re assigned to. In fact, they may have become top performers at one point, then slowly faded in the background having no interest in doing more than what’s expected, for the practical reason of just staying in the payroll. continue reading »

Kalabasa Awards 2016 – HSNI/TCSC

It’s that time of the year again, to take a break from our day-to-day productivity battles, kickstart the holiday-feels and recognize not only those who did well with numbers but also our colleagues who stood out by making each working day extra special – routinely funny and bearably enjoyable – with their crazy spiels, scene stealing antics, masquerading their talents without having to ask.

We’ve been doing this for over 10 years now, make no mistake though, this is really just because we’re too serious at what we do we’d like to make fun of ourselves and be the first to laugh about it.

Below are the polls for this year’s Kalabasa Awards, vote for your favorite nominee for Yuga, Eksena, and Talentado Awards. continue reading »

Marital status of the confused


Like most interviewers’ routine, every time I get to talk to aspiring agents for our telesales and special projects campaigns, I’d ask straightforward questions that are meant to bring out the honest details that are sometimes missing, or excluded (intentionally or otherwise) in the submitted resume or filled-up application form.

But recently, of all the applicant details I’d focus on, it’s the civil status that I’d ask more about, that’s because most applicants won’t reveal their marital status unless you ask. Strange that this is not unique to female applicants, yet “single” seems to be the common response among applicants with live-in partners, even those already with kids.

Curious, I’d ask why and applicants will be quick to explain that there’s really no space or option for “with live-in partner” in our application form. And some would reason out that it’s easy to get passed the initial screening when you’re single, and a few said there’s an added pressure when having to explain their complicated relationships during job interviews. The rest just say as long as they haven’t signed a marriage contract or had a church wedding, their best bet is the single status. continue reading »

Sell me this pen, with questions


I’m soon celebrating 14 years in the industry of business process outsourcing, working mostly in contact centers. The thing is, I didn’t exactly start out as a call center agent, but it’s as if my teaching, business development, and operations management experience set the path for me to make a career out of “calling.” While I would usually kickstart a telemarketing campaign but work in the background later managing its after-sales operations, I’d immerse myself in sales that I’d barge agent calls like a hawk and work on spiels calibration as if it’s my quota, inculcating the idea that in order for each call interaction to be productive, the agent receiving or making the call must be in control. But how do you actually take control of a call? continue reading »